Return & Refund Policy
Last Updated: 9 March 2025
At Zing Lifestyle, we strive to offer a seamless shopping experience with products you’ll love. However, if you’re not fully satisfied with your purchase, we’re here to help with easy return and refund options.
1. Return Policy
We gladly accept returns within 7 days of delivery, provided the following conditions are met:
✅ Eligible Return Criteria:
The item is unused, unwashed, and in original condition
All tags, labels, and packaging are intact
The product is not listed under “Non-Returnable” items
You have the invoice or proof of purchase
🚫 Non-Returnable Items:
Innerwear, lingerie, swimwear, and socks (due to hygiene concerns)
Customized or personalized items
Items marked as Final Sale or Non-Returnable
Products damaged due to misuse or improper care
2. How to Request a Return
To initiate a return, simply follow these steps:
Email us at suport@zinglifestyle.com within 7 days of receiving your item.
Provide your Order ID, the product name, and a clear reason for return.
Attach photos if the item is defective or incorrect.
Our support team will respond within 24–48 hours with return instructions.
3. Return Shipping
We offer free reverse pickup service in selected areas.
If pickup is not available in your location, you may be asked to self-ship the item.
In case of self-shipping, please pack the item securely and share the tracking details with our team.
Our return address will be shared with you once your return request is approved.
4. Refund Policy
After we receive and inspect your returned product, refunds will be processed within 5–7 business days.
💰 Refund Details:
Refunds are made to the original payment method for prepaid orders.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer (you’ll be asked to provide your bank details).
If the returned item fails our quality check, the refund will be declined and the product will be shipped back to you.
5. Exchange Policy
We understand that size or style issues may arise. You may request an exchange for:
Wrong size
Defective or incorrect item
To exchange an item, email us with your Order ID and desired replacement. Exchanges are subject to availability. If a replacement is not available, we’ll initiate a refund instead.
6. Damaged, Defective or Wrong Items
If your order is damaged or you receive an incorrect product, please notify us within 48 hours of delivery. Be sure to include the following:
- Clear photos of the product and packaging
- Order ID and description of the problem
We will arrange free return pickup and ship a replacement product or issue a full refund upon verification.
7. Order Cancellation
Orders can be cancelled before they are shipped by emailing suport@zinglifestyle.com
Once shipped, cancellations are not allowed. However, you may still return the item after delivery.
8. Need Help?
We’re here to assist you with any issues or questions related to your return or refund.
Email: suport@zinglifestyle.com
Website: https://zinglifestyle.com
